Dreamweaver/Contribute crashes when you have IE 7 installed

We have a Windows Terminal Server for our telecommuting developers.  Of course, installed are the typical web development and design suites from Macromedia/Adobe.

We recently upgraded the server to a VMWare Virtual Machine with all the fixin’s but one of our remote users noticed that Dreamweaver kept crashing whenever she browsed to the online help system.

I’m more than a little invested in seeing our VMWare initiatives take off, so I took it upon myself to make sure it wasn’t a VM issue (seeing as that was the most recent and dramatic change to the installation).

I uninstalled, re-installed, deleted, and undeleted everything that had to do with Dreamweaver.  I logged in as myself and as a local administrator.  I trolled user forums and even pinged a colleague to see if he had any ideas (Hi, Tam!!!).

Nothing.

Then I did something I don’t think I’ve ever done; I posted a question on a user support forum, specifically one of Adobe’s official Dreamweaver forums.

In less than a day, some wise support professional from the Adobe team responded with the answer:  IE7 broke Dreamweaver!  Definitely not part of the “Joe Cruz Winning Formula”.

IE7 installs an updated psapi.dll that is in conflict with the online help viewer installed by Dreamweaver (and Contribute 3.11, it turns out).

Adobe has a nice, concise KB article that explains exactly what to do to fix it.  Many thanks to David Alcala from Adobe Product Support, for pointing me in the right direction!

Dreamweaver crashes when accessing help system when Internet Explorer 7 is installed (opens in new window)

Can’t start Contribute after you install Internet Explorer 7 Beta (opens in new window)

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3 Responses to “Dreamweaver/Contribute crashes when you have IE 7 installed”


  1. 1 W. Goodwin April 23, 2007 at 17:55 pm

    I think you have helped me solve a problem with contribute 3 that had been very frustrating. Thanks!

  2. 2 Del July 10, 2013 at 23:07 pm

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    thanks.

  3. 3 pokemon April 28, 2014 at 19:27 pm

    First of all I want to say excellent blog! I had a quick
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